Terms & Conditions

Vita Consulting Limited (“QCADVISOR,” “we,” “us,” and “our”) verify your suppliers and inspect your products, using a unique pro-active approach combined with technology. We not only catch defects, we help avoid them before they happen. Our Terms and Conditions (“T&C”) are the legal agreements between QCADVISOR and any person or company that is using QCADVISOR services.

Context

QCADVISOR provides quality control services for companies sourcing products from Asian countries. (See the full list in chapter 5.)

The Client wishes to appoint QCADVISOR to perform the Services, and QCADVISOR agrees to perform the Services under the terms of this Agreement to the benefit of the Client.

1. Services

QCADVISOR services, hereunder called “services”, include but are not limited to:

Product inspections:

Pre-Production Inspection

During Production Inspection

Pre-Shipment-Inspection

Defect Sorting Service

Production monitoring

Factory audits (Supplier Assessment Audit, Quality Management System audit, Social Audit)

▪ Container Loading Inspection

2. Output of services

The output of the Service will consist in a document, hereunder called the “Report”. The Report will display the collection of information that QCADVISOR agent has been requested to supply and will be delivered as an online report, sent by email and posted online on the client account.

Any additional requirement on reporting method must be communicated five working days prior to the expected service date. QCADVISOR reserve the right to refuse using a third party platform or application.

QCADVISOR acts as a third party while performing its services on behalf of the client. Our role is to get information in the factory and prevent any quality issue related to our clients’ production and for which our clients request a service.

QCAVISOR will carry out its services according to client’s specifications and instructions made in QCADVISOR online booking platform or by email and after agreement on the service scope between QCADVISOR and the client. In the case where there are no client’s specifications and/or instructions, QCADVISOR will use the relevant and/or available standard(s) or common practices to perform its services. Client should book its service requests online from its dedicated account on our booking system or by email, as much as possible in advance. QCADVISOR keeps the right to accept or reject a demand of service or a request of any kind and cannot be sued or considered liable by doing so.

Any additional requirements on reporting method be must be communicated five working days prior to the expected service date.

3. Client’s obligations

The Client agrees to supply QCADVISOR with relevant, true and correct information when ordering the services either online from its private account on QCADVISOR website or through email(s). Moreover, the client shall ensure that QCADVISOR will access the needed information not later than 2 full working days before the desired service. The client is obliged to modify or cancel the service no later than 1 full working day before the requested and planned service date. Client accepts to abide to our payment and invoicing policy.

4. Invoicing policy

For regular clients, invoices will be sent by email, once a month, at the end of the month, with all services performed during the month and the payment is requested within 20 days of invoice reception.

When transferring the money with its bank, the client agrees to pay for his own bank fees and overseas charges, while we pay for our own bank fees (=60 HKD).

Client can pay the ordered services fees to QCADVISOR by bank transfer (TT / telegraphic transfer of money, from bank to bank) or by Paypal. Services fees are labeled in USD.

In case the client did not pay his previous invoice(s), QCADVISOR has all right to stop providing its service and the client still need to pay the amount related to the services performed by QCADVISOR. Moreover, an extra charge of 3% of the due amount will be charged for every month of late payment.

For orders invoiced with additional expenses (travel expenses for orders outside of our network for example), these orders will be charged based on real travel expenses (receipts will be provided). If the payment had occurred prior to the service, an advance for travel expenses might have been charged. In this case, the client will have to pay for real travel expenses, and we will deduct the advance from his next invoice.

Cancellation or postponement of service is requested no later than 1 full working day before the requested and planned service date. It is free of charge and the service fee shall be fully refunded in case of cancellation. If the client or supplier cancel or postpone the service less than 1 full working day after 18:00 Hong Kong time before the requested and planned service date, a late cancellation fee of USD 100 per service applies.

If the client or supplier cancel or postpone the service during the same requested and planned service date, the whole service fee applies.

5. Coverage area & Additional service expenses